As artificial intelligence and automation reshape the global economy, South Africa’s competitiveness will increasingly depend on how well its workforce adapts to digital change. Training Force’s Daniel Orelowitz, MD, shares how continuous learning, human-AI collaboration, and stronger industry partnerships are essential to closing the skills gap and improving long-term productivity.
South Africa’s long-term economic competitiveness depends on how effectively it embraces digital transformation. Industries around the world are rapidly integrating artificial intelligence (AI) and automation into their operations, with technology changing the way people work, the way decisions are made, and the way companies compete.
The challenge for South Africa is not just technology adoption, but also workforce preparation. Without intentional national efforts to build digital capacity, the gap between technology and people will continue to widen. This gap threatens productivity, innovation, and ultimately economic growth, and is reaching a critical point. In a global economy moving at digital speed, not being able to adapt is not an option.
The human element of artificial intelligence
AI should be seen as a tool to improve human performance, not a threat to jobs. When used effectively, AI enables people to work smarter, not harder, by automating repetitive tasks, supporting data-driven decision-making, and freeing up time for strategic and creative work.
The future of work will not be defined by machines replacing humans, but by how humans and machines work together. The real question is not whether AI will take away jobs, but whether people are ready to take full advantage of it to remain relevant. This shift in thinking is essential. Employees who learn how to use AI tools can increase productivity, streamline processes, and make more informed decisions. Those who resist change risk being left behind. Companies must support this transition by providing employees with appropriate training, mentoring, and opportunities to adapt.
Close the productivity gap through continuous learning
The biggest barrier to digital transformation in South Africa is skills, not technology itself. AI and automation are evolving at breakneck speed, but education and training systems are struggling to keep up. Traditional courses may be outdated by the time they are introduced, and one-time training will no longer be sufficient.
To remain competitive, digital skills development must be practical, flexible and continuous. Regular upskilling in AI, automation, and data analysis increases efficiency, innovation, and overall productivity. Training should also focus on problem-solving, adaptability, and a lifelong learning mindset. To stay competitive and relevant, employees need to take ownership of their own learning by taking freely accessible online courses and seeking opportunities to develop their skills in the workplace.
Collaboration is key to future-ready skills
Digital transformation will not succeed in isolation. Partnerships between industry and training providers are essential to building a future-ready workforce. Businesses understand their operational realities, and training providers bring expertise to learn design and technology trends. They can work together to create programs that are relevant, timely, and aligned with business goals.
One example of this approach comes from a local company that regularly works with training partners to review and update its digital skills roadmap. Partners meet every six months to assess progress, evaluate new technology, and plan the next phase of training. This type of agility allows employees to stay ahead of the curve and ensures that learning outcomes are immediately applied in the workplace.
Partnerships also play an important role in change management. When implementing AI tools like Microsoft Copilot or ChatGPT, employees need to understand not only how to use them, but also why it’s important. Structured workshops, guided implementation, and ongoing coaching help teams overcome fear, build confidence, and effectively integrate new tools.
For companies without in-house learning and development capabilities, partnering with a skilled training provider ensures that training is ongoing, relevant, and aligned with strategic priorities. It also provides access to updated online learning content to help employees build the digital fluency they need to stay productive in a rapidly changing industry.
The way forward – where humans and machines meet
South Africa has made some progress in digital education and skills development, but the pace is still too slow. Although some promising efforts are supported by global technology companies, these efforts remain fragmented. For South Africa to compete globally, there needs to be a concerted national focus on improving digital skills.
The message for both employers and employees is clear. AI will not replace humans, but those who do not learn how to use AI may be replaced by those who do. Digital capabilities drive both business performance and national growth, making them an economic necessity.
As South Africa prepares for the next wave of technological advancements, equipping people with the skills to leverage AI is key to achieving sustainable growth, competitiveness and a more inclusive future of work.
